SHIPPING AND DELIVERY

1. How will my order ship? Most orders are sent via traceable USPS Priority Mail, unless  another method is specifically requested.  You can also request free in-store pickup.

2. When will my order ship? Your order will be personally handled quckly and with care by one of our staff during regular business hours.  for instance, if you place an online order on Saturday after the store has closed for the day, it will be processed on the next day we are staffed, which may be Monday morning.  Your payment card will not be processed until your order ships.

3. I live in Anchorage. Do you still offer free in-town delivery? YES, we do! For most orders  over $75, (does not include pianos and heavy items) we offer free delivery to your Anchorage home or workplace. Some restrictions do apply. Please call us if you are interested in this service. 

4. Shipping rates vary greatly.  We may contact you regarding shipping charges on some oversize or heavy items.  Some items, (eg: tubas, bass drums, bari saxes) are huge and shipping an item this large in and out of Alaska is expensive.  This is due to size limitations for weight and dimensions. Thanks for your understanding.

When Shipping an Instrument to the Horn Doctor for Repair
We welcome instruments shipped via the US Postal Service, UPS, FedEx,
and any other freight service.

1) Pack your instrument securely in its case, and place in a sturdy box large enough to surround the case with at least 3 to 4 inches of good packing material, i.e., bubble wrap, packing "peanuts", etc.

2) Inside the box, please include a note with your name, address, contact phone numbers, and description of work you would like done, or problems you are experiencing from the instrument. We will call you with an estimate.

3) Seal the box with strong packing tape, and please INSURE your instrument for its FULL REPLACEMENT VALUE.

If you do not know what the replacement value might be, please call us before shipping the instrument.

Our mailing address is:
The Horn Doctor Music Store, Inc.
1000 Ingra Street
Anchorage, AK 99501